Terms & Conditions

By agreeing to our Terms & Conditions, you agree that you will have your bike assembled by a certified or licensed bicycle mechanic, you agree to wear the correct safety equipment and ride within the road rules governed by your state.

Will my ride come assembled?

Our rides come 90% assembled. All that’s left to do is attach the front wheel, pedals, saddle, handlebars, and brakes. You must have your ride professionally assembled to activate the 1-year warranty on our bikes, so be sure to swing by your local shop. They’ll be able to get the bike built, tuned, and ready to ride!

Shipping & Delivery

* Discount / Express shipping
If your item is marked ‘Discount Shipping’ or ‘Express Shipping’ – this service covers up to $100 in shipping costs which includes 95% of Australia. If shipping your items exceeds the $100 cost, we will notify you to discuss alternative options.

** Free shipping
If your item is marked ‘free shipping’ – Single Speed Cycles will ship your item anywhere in Australia if the total shipping cost is below $100 for free. This covers 95% of Australia. We will notify you if this is the case. Our delivery partner e-go.com.au will ship your ride direct to your door. We cannot ship to a PO Box. We require a mobile / home phone number for our courier. Once your goods are on the road, delivery will take between 1 and 7 business days. You can track them by visiting e-go.com.au. Our courier service will call you if no on is home.

Unfortunately we do not ship internationally.

Returns

If you are not satisfied with your purchase within 7 days, you can return the item back to us for a full refund of the purchase. You must pay freight to return the item to our Brisbane warehouse. We will refund 100% of the purchase price less freight, fees and handling cost. Refunds are only accepted if your ride was professionally assembled by a licensed bike mechanic.

If you received an item that was damaged upon arrival or the incorrect item was delivered, please contact us within 3 business days. For all returns, please provide your order number when contacting us. You should then package up your item and send it through e-go.com.au. The price of shipping with be refunded if the item is incorrect or damaged. Returns can only be accepted within fourteen days of the purchase date. Single Speed Cycles does not accept returns because you’ve changed your mind.

Warranty

We offer a 2 year frame warranty, 1 year warranty on parts. This warranty does not cover damage due to misuse, abuse, incorrect assembly, improper and irregular maintenance, or accident or collision. You must have your ride professionally assembled to activate the 1-year warranty on our bikes, so be sure to swing by your local shop. They’ll be able to get the bike built, tuned, and ready to ride!

Warranty does not cover lack of maintenance; examples include non adjustment of bolts, lack of adjustment for chain etc. Warranty does not cover consumable products such as brake pads, tires and/or general wear and tear items. In the event of a fault of a part or product, we require the faulty part or product to be sent back to us as per our returns policy.

The buyer is responsible for all postage costs of returning any faulty item back to Single Speed Cycles in Brisbane. We be responsible for the postage costs incurred when we send the replacement part back to the buyer. The customer is responsible for transport costs of any defective item, back to the retailer. If the item cannot be repaired or exchanged, any refund provided will be less postage costs.